Part two of my conversation with Steve Portigal about context within digital products and the connection between ethnographic research and design continues on Steve’s site today:
Design Research: A Conversation With Steve Portigal (Part 2)
On a related note, the summer 2006 issue of the IDSA quarterly, Innovation, published a set of articles that tackle some of the same issues Steve and I discussed:
“Across different environments, products and users, I have made one consistent observation: the researcher’s tools typically lag behind the technological sophistication of the products being researched. In other words, the researcher is still limited largely to his or her own senses for understanding how people interact with rapidly changing technology.” - The Future of User Research Ubiquitous Computing (PDF) - Rob Tannen