Video: Mind the Gap

by November 1, 2019

For the past seven years, I've compiled an annual presentation on interesting topics, lessons learned, and data-informed insights in mobile and Web design at Google's Conversions event in Dublin. This year's video recording is now live.

Despite good intentions, lots of user-centered design isn’t actually user-centered. Learn what drives these gaps and how your organization can align business and customer needs to deliver the kind of user experiences we all want to have online. With data informed insights, “live” redesigns, and more Luke will give you the tools and information you need to for successful user journeys.

All Annual Sessions:

Big thanks to the Conversions@Google team for making these sessions available to all.